We Take Care of Your Website, So You Don’t Have To 

WordPress Website Hosting, Maintenance, and Support Services

Your website is up, but now there’s a problem…

Uncertainty

Updates, backups, security. You know something needs to be done, but you’re not sure what.

Too Technical

You want to learn, but it’s complicated to add new blog posts, articles, photos, and other content to your site.

 

Not Enough Time

You want to spend time working on your business, not working on your website.

Need Support

You’re don’t need a full-time webmaster, but you want support for your website.

WP Support Plan is like a concierge for your website.

We’ll handle the day-to-day tasks to keep your website updated, backed up, and working well. Our website hosting is optimized for WordPress and offers extras like a staging site. If you want to add a blog post or other content, we can do that for you (or teach you how). Let us take care of the technical stuff, while you take care of business.

HOW IT WORKS

1

Contact us to get started. We personally connect with every website owner we work with.

2

Pick a plan and fill in your website details in a secure form. Not sure what it all means? We’re happy to help.

Done!

Relax while we take care of your WordPress website.

HOSTING, MAINTENANCE & SUPPORT PLANS

WHY US?

We’re Betty and Scott Taylor of WP Support Plan by Ladder Creative LLC.

When we started building websites, we realized that many website owners didn’t know that doing regular WordPress core, theme, and plugin updates was essential to keep their site functioning over time. We were suprised at how many sites did not have a backup plan, and heard from people who had lost their website because of a technical problem or a hack. We decided that we wouldn’t let that happen to our clients, so we provided hosting and maintenance for the WordPress sites that we build. Now those services are available to a wider audience as WP Support Plan.

 

WordPress website hosting, maintenance and support isn’t all we do. You can find out more at laddercreative.com.

WHAT OUR CLIENTS SAY

Betty Taylor and the team at Ladder Creative are a top notch professional organization. I am the Executive Director of a bar association and we have been impressed with their responsiveness and quality of their web design. I would highly recommend Ladder Creative for your web design and support needs.

Betty St. Marie

Executive Director, ACC Southern California

I tend to live in the “Bermuda Triangle” of technology, and Betty and Scott patiently address all my questions and dilemmas. Betty has a unique combination of creative vision, business savvy, and phenomenal observation and listening skills. She and Scott have updated my website and social media platform, offering wise advice along the way. I highly recommend them!

Ellen Nordberg

Author, ellennordberg.com

PLAN DETAILS

Set Up Costs: Maintenance Only Plans (Premium and Premium Plus) require an initial set up fee, starting at 1 hour at the current hourly rate. Premium Plus plans may apply the included monthly support hour to this set up fee.

This set up fee is waived for Hosting Plans (Essential and Comprehensive).

Comprehensive and Premium Plus Plans Included Support Time: Comprehensive and Premium Plus plans include 1 hour of additional support per month. Once accrued, you may rollover up to 3 months of support time, for a maximum of 4 hours of included support time used in 1 month. Rollover time will expire if Plan is canceled.

Paid Support Time: We will notify you if work requested will exceed the Plan Included Support Time.

Website Hosting: Hosting is for a single WordPress installation.

Hacked Sites, Malware, and Other Issues: We will use best practices to protect your website. In case of security issues or other website issues, Ladder Creative LLC or our hosting partner will start the process to restore the site from backup within two business days. Work incurred to correct hacked sites, malware, and other issues (including human error) that are not resolved by a ‘site restore from backup’ will be billed at our current hourly rate. Ladder Creative LLC will not be responsible for any cost incurred to restore a compromised website or for any lost profits, or special, incidental, or consequential damages.

Website Updates: WordPress Core, Theme, or Plugin updates can cause issues that affect website functionality or layout. Correcting these issues is beyond the scope of regular maintenance and will be billed at our current hourly rate.

Website Backups: Backups are stored for at least 30 days. Older backups may not be available.

Client Responsibility: Client agrees to visit and review each website on a regular basis and inform Ladder Creative LLC of any issues that may have been caused by an update. Please check websites a minimum of once per month. More frequent checks are recommended. Client must notify us if they receive notifications about updates to premium themes and plugins.

About Email: We do not offer email hosting. We recommend G Suite (formerly Google Apps for Work) or Gmail.

Details and pricing subject to change.

Contact us to get started
or to find out more

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